FAQ

Shipping policy

WHERE DO YOU SHIP FROM? 

Orders made through us.specialkids.company ship from 2555 N Coyote Dr # 105, Tucson, AZ 85745.

SHIPPING COST

Shipping costs are calculated according to the weight of the order and delivery destination. The exact shipping charge is displayed at checkout before payment is submitted.

We offer the following convenient delivery options:

It may take up to 72 hours for the carrier to update the tracking information after you receive your shipping confirmation email.

We and our carriers do our best to process and deliver your order on time, but order delays may occur due to high order volume during the holidays, hazardous weather conditions and incomplete or incorrect address.

Once the shipments are in the hands of the shipping courier, we unfortunately have no control over the route of the courier nor timing of the delivery. Like the customer, we only have the tracking number to evaluate shipment status. 

SHIPPING ADDRESS CHANGE

We cannot change your shipping address once your order is placed. If you’d like to change the shipping address, please cancel the order within one hour after placing your order and place a new order. Once an order has been fulfilled and shipped by our warehouse, we cannot cancel the order.

DO YOU SHIP INTERNATIONAL? 

We also ship to Canada. If you are a customer based in Europe, we recommend placing an order through specialkids.company for reduced shipping rates.

International shipments are subject to custom fees, duties, and import taxes. For USPS, these additional tariffs must be paid on the receiving end by the customer at delivery. These additional tariffs are imposed by the importing country's customs authorities. Each country handles foreign product different.

1.       Exchanges and Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@skc.store. Please note that returns will need to be sent to the following address: 

TM Fulfillment
2555 N Coyote Dr, Suite 105, Tucson, AZ 85745

Customers are responsible for arranging and paying for return shipping. We recommend using a tracked shipping service and retaining proof of postage, as we cannot be responsible for returned items that are lost or damaged in transit.

Items returned without contacting us first may not be accepted. Original shipping charges are non-refundable.

If an item arrives faulty, damaged or incorrect, please contact us immediately. Where the return is due to an error on our part, we will provide appropriate return instructions and cover the reasonable return shipping costs.

You can always contact us for any return question at help@skc.store.

Damages and issues
If an item arrives faulty, damaged or incorrect, please contact us immediately. Where the return is required because of an error on our part, we will provide return instructions and cover reasonable return shipping costs.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@skc.store.

Adaptive clothing is designed to make dressing easier for children with additional needs.

For sensory-sensitive children, this means:

• Fewer irritation points
• Predictable comfort
• Less distress during dressing

It may also include features that:

• Support independence
• Reduce undressing
• Help manage diaper access

KayCey Zip Backs provide discreet protection and an extra layer of warmth for you child, while also allowing east access for diaper changes.With full coverage that can only be removed by a parent or caregiver, they’re an ideal solution for everyday wear and especially helpful for children who tend to undress.

For daytime use, we recommend the popper vest, as it allows for quicker, easier access for parents or caregivers when changing clothing or diapers.

Many children remove clothing due to sensory discomfort, not behavior.

Common triggers include:

• Seams rubbing together
• Tags causing irritation
• Fabrics feeling too tight, stiff, or "wrong"

Some children also remove clothing to access their diaper or as part of a repeated behaviour.

What helps:

Clothing designed with:

• Soft, sensory-friendly fabrics
• Flat or reduced seams
• Secure fastenings (like back zippers)

These features can help children stay dressed longer and more comfortably.

Yes - and this is very common.

Many children stick to one “safe” outfit because it feels predictable.

The goal isn’t to force change, but to:

• Introduce similar-feel alternatives
• Reduce sensory discomfort
• Gradually expand what they tolerate

Many families find that once something works, they:

• Buy multiples
• Stay with the same style long-term