Here are some of the most frequently asked questions. If there is anything you're unsure about please do not hesitate to get in touch.
Are your shoes AFO/DAFO/KAFO Friendly?
We have received an encouraging response from our customers who use AFO’s (or splints) regarding Billy footwear. It’s worth mentioning that Billy shoes were not intended specifically for those with AFO’s. Those with larger braces may not be able to fit in our shoes due to lack of volume within the shoes to accommodate for a bigger brace.
Our D|R collection does compensate for this however. Our WDR (Wider, Deeper & more Resilient) and XDR (X-tra wide, Deeper & more Resilient)collections would be considered more AFO friendly as they are wider, deeper and more resilient
Are the insoles removable?
Billy footwear comes with interchangeable insoles to help accommodate the wearers foot. We highly recommend you do not completely remove the insoles and recommend that you interchange them with ones of your choice as this will shorten the lifespan of the shoe, especially with the added pressure of an AFO on the base and inner stitching.
What’s the best way to measure our child’s feet for a Billy shoe?
We have a size guide which also shows instructions on how to correctly measure your feet to help you decide which size would be perfect for you.
My child tends to drag their feet whilst walking, will this damage the shoe?
If you’ve bought a pair of Billy shoes before and noticed damages to the zipper from continuous dragging and scraping, or you're enquiring before purchasing. We advise you to take a look out our ‘Short Wrap’ Billy shoes. These eliminate any damages to the zipper from such habits as the zip is positioned a lot higher than other Billy shoes.
What happens if the zip comes away from the shoe?
This often happens because the wearer has dragged their feet or crawled putting pressure on the zipper area and this could slowly bend the zipper teeth. This causes the stitching to come undone, separating the zipper from the fabric of the shoe, leaving the shoe unusable. This is not considered a manufacturing fault however; it would be considered that this shoe is not ideal for the wearer. Please contact us so that we may offer you other alternatives.
Do you have extra-wide shoes?
Yes. Our DR Collection was introduced to allow a more inclusive selection of sizes. The ‘deeper and more resilient’ collection ranges from Medium, Wide and Extra-Wide. With two removable insoles* you have the choice of three different width sizes giving you a wider variety of sizes to ensure you find the perfect pair.
*We highly recommend that wearers avoid removing ALL insoles due to this shortening the life of the shoe, especially with added pressure from an AFO.
Could I order single pairs of shoes as one of my feet is bigger than the other?
We do offer customers the opportunity to purchase a mis-match pair of Billy shoes for those wish to order single pairs of shoes in different sizes. Just explain to us your preferences under ‘order notes’ before checking out and somebody will be in touch.
I wear a women’s size 6, can I wear any kid’s sizes?
Yes, you can. Our UK size 4 Big Kid correlates to a women’s UK size 6. This can be used as a guide throughout. A Size 5 Big Kid size would correlate to a Women’s Size 7 and a Size 4 Big Kid would correlate to a Women’s Size 8. See our Billy Footwear size chart.
I’ve bought a new pair with the correct sizing, but the zipper seems a little stiff?
We recommend customers to loosen the laces of Billy shoes before trying on for the very first time. This will expand the internal space of the shoe to accommodate for the customers feet. Once you’re happy with the fitting and you’re able to use the zipper with ease. The laces should then be reapplied.
What if I was based in the US and wanted to order?
Although we offer shipping worldwide, if you’re looking to order from the United States, we recommend placing an order from Billy Footwear directly
Can I wash the shoes in the washing machine?
If you are looking to wash your Billy shoes, we advise you to spot wash by hand. Please do not put any Billy footwear in a washing machine.